1. What is personal data?

Personal data refers to any information that relates to an identified or identifiable natural person, as defined by the nFADP.

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2. What data do we collect and why?

a. Information you provide:

• Full name, postal and email address, phone number, company name.

• Name and contact details of the gift recipient.

• Information entered via forms, orders, or our newsletter subscription.

b. Technical data:

• IP address, device type, unique identifiers, location data, browser type, operating system.

• This data is collected via cookies and similar technologies.

Purpose of processing:

• Manage orders, delivery, and payment.

• Send newsletters (with your consent).

• Website analytics and improvement.

• Tailor offers to your preferences.

Legal bases:

• Contract performance (e.g., order processing),

• Consent (e.g., for newsletters, non-essential cookies),

• Legitimate interest (e.g., analytics, security).

 

3. Newsletter

If you sign up for our newsletter, we will process your email address (and optionally other details) to send you personalized content.
Your consent is required, and you may withdraw it at any time via the unsubscribe link in each email.

 

4. Cookies

Our website uses cookies to:

• Store your preferences (e.g., shopping cart),

• Analyze usage anonymously,

• Improve your browsing experience.

 

Cookies used:

• Google Analytics: for anonymous site usage tracking.

• Wix cookies: for user login, sessions and payment processing.

You can disable cookies in your browser settings or customize preferences upon your first visit.

More about Google Analytics:
https://policies.google.com/technologies/partner-sites?hl=en
Opt-out:
https://tools.google.com/dlpage/gaoptout?hl=en

 

5. Data sharing and hosting

We do not sell or share your personal data with third parties for marketing purposes.
However, certain data may be processed via external service providers, such as:

• Wix Payment (payment processing),

• Wix (website hosting),

• Emailing platforms (for newsletters).

When data is transferred outside Switzerland/EU, we ensure adequate data protection is in place (e.g., standard contractual clauses).

 

6. Data retention

We retain your data only as long as necessary to fulfill the purposes mentioned or as required by law.
Once the purpose is fulfilled, your data will be deleted or anonymized.

 

7. Your rights

Under the nFADP, you have the following rights:

• Right of access: know what data we hold about you.

• Right to rectification: correct inaccurate or incomplete data.

• Right to erasure: request deletion of your data (with exceptions).

• Right to object: e.g., to direct marketing.

• Right to data portability: receive your data in a readable format.

Contact us at:
info@kouchoulou.ch

 

8. Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse.
Payment information is encrypted and handled by Wix Payment. We do not store any credit card data.

 

9. Governing law

This privacy policy is governed by Swiss law, including the new Federal Act on Data Protection (nFADP).
Jurisdiction lies with Swiss courts.

 

10. Contact

If you have any questions regarding this policy or your personal data:
info@kouchoulou.ch
📍 Aladeva Sàrl, Chêne-Bougeries, Switzerland